Complains and returns

NOTICE ABOUT THE RIGHT TO WITHDRAW FROM THE AGREEMENT 

concerns the Consumer

You have the right to withdraw from the contract within 14 days without giving any reason. To exercise your right of withdrawal, you must inform the Seller of your decision to withdraw from this contract by an explicit statement (for example, a letter sent by post or email). Below are the contact details:

Jacek Świnoga

Alien Lab

95-070 Aleksandrów Łódzki

Kilińskiego26 / 4

info@alienlab.store

The deadline to withdraw from the contract expires after 14 days from the date on which you came into possession of the item or in which a third party other than the carrier and indicated by you came into possession of the item. To keep the deadline to withdraw from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

Effects of withdrawal from the contract: in the event of withdrawal from the contract, we return all payments received from you, including delivery costs (except for additional costs resulting from the delivery method chosen by you other than the cheapest method of delivery offered by us), promptly and in no later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods that you used in the original transaction, unless you have explicitly agreed to a different solution; in any case, you will not incur any fees in connection with this return. We can withhold the return of the payment until receipt of the item or until proof of its return is provided to us, depending on which event occurs first.

Please send back or deliver the goods to us immediately, and in any case no later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the deadline of 14 days.

We bear the cost of returning the items / You will have to bear the direct cost of returning the goods *. The amount of these costs is estimated at a maximum of approximately 15 PLN.

We indicate that you are responsible for reducing the value of things resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of things.

The personal data provided by you will be processed by the Seller for purposes related to the execution of your withdrawal from the contract and fulfillment of the related demands, and in accordance with the rules set out in the relevant legal provisions. You have the right to request from the data controller access to your data, rectification, deletion or limitation of processing or opposition to processing, as well as the right to lodge a complaint with the supervisory authority. More information is contained in the document "Information from the controller of personal data".

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